Exterior Experts ("we," "us," or "our") operates the website at exteriorexperts.co and provides exterior cleaning services in Cookeville, TN and surrounding areas. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

We collect information you provide directly to us, including:

Name, phone number, and email address when you request a quote or contact us
Property address for service estimates
Photos of your property (if you choose to upload them)
Payment information when booking a service

How We Use Your Information

We use the information we collect to:

Provide quotes and schedule services
Send appointment confirmations and reminders
Communicate with you about your service
Send invoices and process payments
Follow up to ensure your satisfaction
Send review requests after completed jobs

SMS / Text Messaging

Program Description: When you request a quote through our website and consent to SMS communications, Exterior Experts may send you text messages related to your quote, scheduled appointments, job updates, invoices, and service follow-ups.

How to Opt In: You opt in to SMS communications by providing your phone number on our online quote form and checking the consent checkbox that states: "I agree to receive my quote and follow-up messages via text."

Message Frequency: Message frequency varies. You may receive messages when you submit a quote request, when your appointment is confirmed or updated, when we are on our way, and when requesting a review after job completion.

How to Opt Out: Reply STOP to any text message to unsubscribe. You will receive one confirmation message and will not receive further SMS messages from us.

Help: Reply HELP for assistance, or contact us directly at (931) 284-2291 or randall@exteriorexperts.co.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Carriers: Carriers are not liable for delayed or undelivered messages.

We do not share your phone number or personal information with third parties for their marketing purposes.

Data Sharing

We do not sell your personal information. We may share your information with service providers who assist us in operating our business (such as scheduling software and payment processing), and only as necessary to provide our services.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

Analytics & Session Recording

We use Microsoft Clarity to understand how visitors interact with our website so we can improve our service. Clarity captures aggregate usage data — clicks, scrolling, page transitions — and may record session replays. Clarity stores this data with Microsoft; please review Microsoft's Privacy Statement for details on what they collect and how they retain it.

We do not record fields containing personally identifiable information you submit through our quote tool (name, phone, email, address). Our quote tool excludes these fields from Clarity capture. If you'd prefer not to be tracked at all, most browsers and ad-blockers can disable Clarity at the network level.

By continuing to use our site, you consent to this analytics processing. To withdraw consent, please stop using the site or contact us at randall@exteriorexperts.co.

Governing Law

This Privacy Policy is governed by the laws of the State of TN. Any disputes arising under or relating to this Policy shall be venued exclusively in Cookeville, TN.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Phone: (931) 284-2291
Email: randall@exteriorexperts.co
Address: Cookeville, TN

Privacy policy.